Front Desk Representative

2 days ago


Yorktown, Virginia, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.

Responsibilities
  • Register guests and handle check-ins and check-outs in a friendly and efficient manner
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions
  • Operate the front desk computer system and handle cash, prepare and deposit cash drops, and secure and balance bank
  • Participate in the creation of an enjoyable work environment and maintain a high level of trust and responsibility
  • Represent the company with a certain level of reputation and good character, and exercise sound judgment
Requirements
  • High School diploma or equivalent required; College coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays
  • Operational knowledge of Microsoft Office suite
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos
Benefits

Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.



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