Field Technician Scheduler

6 days ago


Bothell, Washington, United States Mr Handyman Full time

Job Description

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As a Customer Service Representative, you will play a crucial role in discussing and scheduling jobs with new and existing customers. This position requires previous sales experience and excellent communication skills. The ideal candidate will have a minimum of 5 years of customer service experience, 2 years of phone sales experience, and be self-motivated with a positive attitude.

Duties and Responsibilities

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  • Discuss and schedule jobs with new and existing customers;
  • Manage and optimize field technician schedules;
  • Resolve customer issues, provide follow-up services, and maintain accurate records.

Requirements

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  • Minimum of 5 years of customer service experience;
  • 2 years phone sales experience;
  • Self-motivated individual with a positive, professional attitude and good communication skills;
  • A cheerful customer service-oriented attitude, punctuality, and dependability;
  • Outstanding organization and communication skills, ability to live type while talking to customers at 50 WPM or higher;
  • Computer proficiency with Windows apps and willingness to learn proprietary software.

Compensation and Benefits

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The estimated salary for this position is $16-$18 per hour. Additionally, employees can expect paid holidays, PTO - Earned Paid Time Off, and the option to work from home 95% of the time.



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