Dental Service Logistics Coordinator
14 hours ago
Job Summary
The Dispatch Service Coordinator role at Patterson Companies, Inc. requires a professional with strong autonomy to plan resources and schedule service requests efficiently. As a key member of the team, you will be responsible for dispatching services, managing resources, and ensuring seamless service delivery.
Essential Functions:
- Triage customer calls and inquiries effectively.
- Schedule service requests from clients or company personnel while ensuring optimal resource allocation.
- Monitor and manage service orders assigned to technicians, ensuring timely completion and accurate invoicing.
- Perform monthly CRM report reconciliations to maintain data accuracy.
- Collaborate closely with Branch Procurement Specialists on resource and project planning initiatives.
- Demonstrate Patterson values and professionalism through consistent conduct.
- Execute other duties as assigned by management.
Required Skills and Qualifications:
- Associate's degree or higher preferred, or 2-5 years equivalent industry experience.
- Proven customer service orientation with excellent written and verbal communication skills.
- Strong organizational and multi-tasking abilities, sound judgment, and attention to detail.
- Ability to positively contribute to the team environment by taking initiative to learn and improve skillsets.
- Familiarity with Microsoft 365 and SAP CRM platforms is essential.
Preferred Qualifications:
- 1-3 years dispatching and customer service experience, preferably in the dental industry.
- Previous experience in project or resource coordination is beneficial.
- Bookkeeping/accounting experience is an added advantage.
Estimated Salary Range: $23.90 - $29.53
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