Customer Service Representative

5 days ago


Bothell, Washington, United States Mr Handyman Full time

We are a leading home maintenance and repair company, committed to delivering exceptional customer service. As a Customer Service Representative/Dispatcher/Schedule Coordinator, you will play a critical role in discussing and scheduling jobs with new and existing customers. This position requires previous sales experience and involves managing three key responsibilities:

- Sales: converting incoming inquiries to appointments

- Field Technician Coordination: optimizing field technician schedules

- Customer Service: resolving customer issues and maintaining accurate records. We prioritize building strong relationships with our customers through rapport-building and confidence-boosting interactions. Key responsibilities for long-term customer relationships include:

  • Assisting existing and potential customers
  • Promptly answering customer calls and responding to email inquiries
  • Scheduling and dispatching jobs throughout the region
  • Maintaining accurate customer records and improving operational performance
Key requirements for success include: minimum 5 years of customer service experience, 2 years of phone sales experience, living in the Seattle area, being self-motivated with a positive attitude, having excellent organization and communication skills, punctuality, dependability, thoroughness, and a clean background. You should also be proficient in Windows apps and have the ability to type at least 50 WPM while engaging with customers.

We offer a competitive salary range of $16-$18 DOE, paid holidays, PTO, and the option to work from home 95% of the time. Our hiring manager will follow up on applications.



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