General Manager

2 weeks ago


Buford, Georgia, United States Zaxby's Full time

General Manager Role

We are seeking an experienced individual to lead our restaurant operations with a strong emphasis on team dynamics and customer satisfaction. The ideal candidate will have a proven track record in management and a passion for enhancing the dining experience.

Key Responsibilities:

  • Engage in the development of the restaurant's operational strategies.
  • Provide comprehensive training across various service stations.
  • Deliver exceptional service to all patrons.
  • Greet guests upon arrival and express gratitude as they depart.
  • Stay informed about ongoing promotions and menu offerings.
  • Clarify menu items, respond to inquiries, and recommend additional selections.
  • Represent the brand with enthusiasm and professionalism.
  • Process guest orders and transactions accurately.
  • Utilize the POS system for precise order entry.
  • Handle payments, manage cash registers, and maintain accurate records.
  • Oversee cash handling procedures and ensure drawer accuracy.
  • Uphold a clean, safe, and inviting atmosphere.
  • Maintain cleanliness in guest areas, including dining spaces and restrooms.
  • Monitor equipment functionality and report maintenance needs.
  • Restock necessary supplies, including condiments and beverages.
  • Organize workspaces for efficiency.
  • Ensure accurate packaging and presentation of guest orders.
  • Perform additional assigned duties as required.

Qualifications:

  • Exhibit strong leadership skills to foster a productive environment.
  • Supervise all staff during shifts, including cashiers and kitchen personnel.
  • Manage inventory effectively, focusing on food cost control.
  • Ensure completion of daily, weekly, monthly, and quarterly operational tasks.
  • Oversee hiring and scheduling to optimize guest experiences while managing labor expenses.
  • Balance daily cash drawers and secure financial transactions.
  • Drive operational performance to meet or exceed budgetary goals.
  • Maintain high standards of product quality.

Zaxby's is a prominent fast-casual dining establishment specializing in chicken dishes, with a significant presence in the Southern United States.



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