General Manager
2 weeks ago
General Manager Role
We are seeking an experienced individual to lead our restaurant operations with a strong emphasis on team dynamics and customer satisfaction. The ideal candidate will have a proven track record in management and a passion for enhancing the dining experience.
Key Responsibilities:
- Engage in the development of the restaurant's operational strategies.
- Provide comprehensive training across various service stations.
- Deliver exceptional service to all patrons.
- Greet guests upon arrival and express gratitude as they depart.
- Stay informed about ongoing promotions and menu offerings.
- Clarify menu items, respond to inquiries, and recommend additional selections.
- Represent the brand with enthusiasm and professionalism.
- Process guest orders and transactions accurately.
- Utilize the POS system for precise order entry.
- Handle payments, manage cash registers, and maintain accurate records.
- Oversee cash handling procedures and ensure drawer accuracy.
- Uphold a clean, safe, and inviting atmosphere.
- Maintain cleanliness in guest areas, including dining spaces and restrooms.
- Monitor equipment functionality and report maintenance needs.
- Restock necessary supplies, including condiments and beverages.
- Organize workspaces for efficiency.
- Ensure accurate packaging and presentation of guest orders.
- Perform additional assigned duties as required.
Qualifications:
- Exhibit strong leadership skills to foster a productive environment.
- Supervise all staff during shifts, including cashiers and kitchen personnel.
- Manage inventory effectively, focusing on food cost control.
- Ensure completion of daily, weekly, monthly, and quarterly operational tasks.
- Oversee hiring and scheduling to optimize guest experiences while managing labor expenses.
- Balance daily cash drawers and secure financial transactions.
- Drive operational performance to meet or exceed budgetary goals.
- Maintain high standards of product quality.
Zaxby's is a prominent fast-casual dining establishment specializing in chicken dishes, with a significant presence in the Southern United States.
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