Automotive Service Operations Manager

1 week ago


Buford, Georgia, United States Mall of Georgia Ford Full time
Job Overview

Automotive Service Director

An exceptional opportunity has arisen for a Service Director at a leading, award-winning automotive dealership. The ideal candidate will possess a proven track record in automotive service management, with verifiable references. This role demands strong leadership capabilities, focusing on fostering a positive culture for both customers and employees while ensuring the service department operates at peak productivity. This position offers an outstanding career path within a premier organization, accompanied by a top-tier compensation package.

The Service Director is accountable for the overall performance of the service department. Key responsibilities include managing staff, enhancing customer loyalty, controlling costs, achieving quarterly and annual goals, and maintaining comprehensive service records. We seek a leader with a robust background in sales and customer service, ready to guide a well-established team. The Service Director plays a crucial role in shaping the customer experience within the service department, ensuring that Service Advisors and Technicians deliver efficiency and professionalism while maximizing sales and customer satisfaction.

As one of the most reputable Ford dealerships in the region, we value our employees' dedication and invest in their professional growth. Our commitment to customer service excellence and profitability is paramount.

Key Responsibilities

  • Supervise service advisors, technicians, and their support staff, ensuring a productive workspace.
  • Track the progress of all current and pending repair orders.
  • Lead and train staff to deliver an outstanding customer service experience.
  • Ensure thorough follow-up on all service-related tasks to guarantee a positive customer experience.
  • Maintain a safe and organized workspace at all times.
  • Monitor employee performance and provide regular feedback to enhance efficiency.
  • Adhere to all industry standards, regulations, and laws.
  • Delegate and manage service tasks among support staff, including Advisors and Valets.
  • Assist in training new employees on company policies and procedures, including safety and operational processes.
  • Stay informed about manufacturer standards, product knowledge, and customer satisfaction objectives.

Qualifications

  • Minimum of 2 years of experience in Automotive Service management.
  • Familiarity with CDK and X-Time is advantageous.
  • General and technical automotive knowledge is essential.
  • Exceptional aptitude for service sales.
  • Strong customer service orientation.
  • Excellent communication skills.
  • Proven team-building abilities.
  • Flexibility to work varied hours, including weekends and holidays.
  • Valid Driver's License required.
  • Background check and drug screening are mandatory.

Compensation and Benefits

  • Competitive salary based on experience.
  • Health insurance coverage.
  • Paid time off and holidays.
  • 401K retirement plan.

Mall of Georgia Ford is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, national origin, disability, or any other protected characteristic as outlined by federal, state, or local laws.



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