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Customer Experience Specialist

2 months ago

New York, New York, United States Metroplusjobs Full time
Customer Experience Consultant

At MetroPlus Health Plan, we are committed to delivering exceptional customer experiences to our members. As a Customer Experience Consultant, you will play a critical role in ensuring that our members receive the highest level of service and support.

Key Responsibilities:
  • Build and maintain positive relationships with members to drive retention and satisfaction
  • Assist members with recertification applications and resolve issues in a timely and efficient manner
  • Collaborate with the Call Center to address member concerns and provide excellent customer service
  • Develop and implement initiatives to increase member satisfaction and loyalty
  • Represent MetroPlus Health Plan at community events and promote the brand
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Experience in customer service or a related field

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and making a difference in the lives of our members, we encourage you to apply for this exciting opportunity.