German Customer Experience Specialist
1 week ago
Aura Frames is seeking a highly skilled and customer-focused German Customer Experience Specialist to join our team. As a German Customer Experience Specialist, you will be responsible for providing exceptional customer service to our German-speaking customers via email, phone, or chat.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide product information and support to customers, including troubleshooting and resolving technical issues.
- Work closely with the customer service team to ensure seamless communication and resolution of customer issues.
- Collaborate with other departments to improve customer experience and resolve complex issues.
Requirements:
- 1+ years of customer service experience in a similar support environment.
- Bilingual (German/English) to support customers in both markets.
- Experience with customer service software (Zendesk, Freshdesk, Salesforce, etc).
- High levels of empathy and a keen communicator.
- Technical mindset and an eye for detail, able to support iOS / Android phones and apps.
What We Offer:
- Competitive salary.
- Opportunity to work with a dynamic and growing company.
- Collaborative and supportive team environment.
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