Customer Experience Specialist

4 weeks ago


New York, New York, United States LiveFlow Full time
About the Role

We are seeking a dedicated and empathetic Customer Success Associate to join our team at LiveFlow. As a pioneer in this position, you will take end-to-end responsibility for crafting unforgettable experiences for our customers.

Our high bar is set at a 9.7/10 rating on G2 for Customer Support, and your role will be pivotal in maintaining, if not elevating, this standard.

We believe that genuine care for customers cannot be taught, but we will arm you with all the knowledge you need about our technology.

If you love delivering great customer experiences and are eager to contribute to a customer-focused company, we'd love to meet you.

Key Responsibilities
  • Develop and implement scalable customer experience processes to ensure business growth without compromising customer experience.
  • Address customer support queries promptly and empathetically, consistently exceeding customer expectations.
  • Craft a comprehensive Customer Experience Playbook to catapult LiveFlow to its next level of growth, incorporating customer insights, innovative strategies, and industry best practices.
Requirements
  • 6 months - 1 year in a Customer Experience/Support role
  • Basic Excel skills
  • Interest in Finance, Accounting, and Financial Modeling
  • A deep-seated passion for delivering exceptional customer experiences and deriving satisfaction from making customers happy.
  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills and the ability to think independently in a fast-paced environment.
What We Offer
  • Competitive base salary
  • Substantial equity package
  • 28 days vacation + 9 US holidays
  • Health and dental insurance
  • 401(k)
  • All the latest tech you need; MacBooks, monitors, etc.
  • Monthly budget to spend on books and conferences to keep learning


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