Nighttime Customer Support Specialist
1 week ago
We are looking for a Customer Support Specialist to become a vital part of our team.
Reasons to consider joining Planet Fitness:
- Exceptional growth potential - we are a vibrant and expanding organization.
- Consistent work schedule.
- Comprehensive Medical, Dental, and Vision insurance (for Full-Time roles).
- Incentive program for employee referrals.
- After 120 days of active service, you will qualify for a .50 cent pay increase.
- Complimentary Black Card Membership.
- 401(k) plan with a generous employer contribution.
- Profit-sharing opportunities.
- A clean and well-maintained work environment (where everyone contributes to keeping the facility immaculate).
- Play a role in transforming lives daily by helping us foster a healthier planet.
- Engage in a dynamic work culture with a talented team.
- Access to an Employee Assistance Program (EAP).
- Welcoming members and guests, delivering outstanding customer service to ensure a comfortable and inviting atmosphere.
- Answering phone calls with a friendly demeanor and assisting callers with various inquiries.
- Checking in members, providing facility tours, enrolling new members, logging amenities, and addressing updates and billing concerns.
- Timely and professional responses to member inquiries and issues.
- Regular cleaning of the entire facility, including restrooms, equipment, front desk area, and amenities.
- Must be at least 18 years old.
- Dependability and punctuality are essential.
- Previous customer service experience is preferred.
- Ability to stand and walk for extended periods during your shift.
- Frequent communication with members and potential members in person and over the phone.
- Must be capable of lifting up to 45 pounds.
Equal Opportunity Employer
Compensation: $14.00 per hour
JOIN THE CLUB
Enhancing lives through an affordable, high-quality fitness experience requires a team of motivated and inspiring individuals. As one of the largest and fastest-growing fitness center operators in the United States, Planet Fitness is continuously seeking top talent to help cultivate a welcoming environment and shape the future of our brand. With numerous locations across various regions, there are ample opportunities to join our team.
Our mission emphasizes that our services are tools for inspiration and motivation, accessible to everyone. If you are looking for a role where you can positively influence a customer's life, you have found it. Join us in creating a supportive environment where everyone can thrive.
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