Customer Service Ambassador
2 weeks ago
**Job Summary**
ConstructConnect Canada Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
**Key Responsibilities:**
- Provide post-sales/implementation support services to clients, including installation, troubleshooting, problem resolution, and maintenance of products and services.
- Respond to client inquiries and diagnose, troubleshoot, and resolve technical issues regarding products and services.
- Provide first-level support on client issues.
- Accept in-bound calls and assess client needs.
- Address all client billing inquiries.
- Provide product knowledge and assistance to aid with data concerns such as missing documents, etc.
- Provide product support.
- Route calls correctly to the proper department.
- May be asked to make outbound calls.
**Requirements:**
- High school diploma required. Bachelor's degree preferred.
- Minimum of 1-year experience in a call center/customer service environment preferred.
**Physical Demands and Work Environment:**
- Must be able to remain in a stationary position 50% of the working day.
- Needs to occasionally move about the office to communicate with staff and attend meetings.
- Constantly operates a computer.
- Frequently communicates verbally with peers and management.
- Must be able to analyze detail close-up.
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