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Customer Service Representative

2 months ago

Norcross, Georgia, United States Transdev Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Transdev. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our bus services, trip planning, and route/schedule changes
  • Investigate and resolve customer complaints in accordance with company policies and procedures
  • Work collaboratively with other team members to ensure seamless customer service
  • Meet or exceed customer service standards and metrics
Requirements
  • High school diploma or equivalent required
  • Up to 2 years of customer service or basic office experience preferred
  • Pleasant telephone voice and manner
  • Strong written and oral communication skills
  • Strong listening skills
  • Ability to remain courteous with difficult or angry customers
  • Basic computer knowledge/PC experience
  • Bilingual a plus but not required
About Transdev

Transdev is a global leader in mobility, operating transportation systems, maintaining vehicle and fleets, and delivering on mobility solutions. We are committed to providing safe, reliable, and innovative solutions that serve the common good.

We are an equal employment opportunity employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.