Healthcare Accounts Receivable Specialist
7 days ago
Job Summary
The Atlantic Region CBO is seeking a highly skilled and detail-oriented Medical Billing Coordinator to join our team. As a key member of our healthcare team, you will be responsible for resolving patient account inquiries and providing exceptional customer service to patients and insurance companies.
Key Responsibilities
- Document all internal and external inquiries concerning patient accounts, including patient and third-party payer information.
- Act as the first point of contact for patients and insurance companies, responding to inquiries and resolving issues in a timely and professional manner.
- Root cause issues and attempt to resolve them, documenting and communicating resolution as necessary.
- Escalate problem accounts to management for assistance and resolution.
- Clearly communicate resolution of issues to responsible parties and guarantors.
- Respond promptly to patient inquiries, providing updates on the status or resolution of their issue at each step of the process.
- Work with facility and internal departments to investigate and resolve issues associated with patient or insurance company inquiries.
- Maintain a working knowledge of the call routing system and patient accounting system.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent and 1-3 years of customer service experience preferred.
- Strong Microsoft Office skills, including Excel, Word, and Outlook.
- Customer-focused, with strong attention to detail, ability to multitask, and excellent written and oral communication skills.
- Familiarity with customer service and 1-3 years of healthcare business office experience preferred.
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