Client Relations Specialist
2 weeks ago
Company Overview
ThyssenKrupp Materials Services is a leading global distributor and service provider in the materials sector, boasting approximately 480 locations across more than 40 countries. Our extensive service offerings empower clients to concentrate on their core business operations. Our Materials Services division encompasses two strategic domains: comprehensive materials distribution as a one-stop-shop, including steel, stainless steel, tubes, pipes, nonferrous metals, specialty materials, plastics, and raw materials, alongside customized services in materials management and supply chain solutions. Our robust omnichannel framework grants over 250,000 clients worldwide 24/7 access to an impressive catalog of more than 150,000 products and services. Our highly efficient logistics framework guarantees seamless integration of requested services into customer production processes, whether on a 'just-in-time' or 'just-in-sequence' basis.
Position Summary
The Client Relations Specialist plays a pivotal role in delivering professional and effective customer service at client locations. This position is essential in fostering a total quality environment and addressing customer concerns through mediation and resolution. The specialist will ensure adherence to the customer's quality and shipping standards.
Key Responsibilities:
- Facilitate issue resolution between clients and relevant internal teams (contract administration, purchasing, finance, production, etc.).
- Assist in investigating customer complaints and validating their legitimacy.
- Provide detailed insights for problem identification.
- Exhibit strong communication skills and maintain a high standard of personal and professional presentation, as this is a client-facing role.
- Deliver ongoing communication and research until resolutions are achieved.
- Collaborate with team members to fulfill all customer objectives and requirements.
- Primarily address quality and shipping issues at client locations.
- Maintain records of customer retention, complaints, and resolutions.
- Uphold TKMNA Employee Attributes and Competencies.
Qualifications:
Minimum Requirements:
- High school diploma or equivalent.
- A minimum of 2 years of prior customer service experience.
- Proficient computer skills beyond the basic level.
- Strong attention to detail.
- Exceptional communication and customer service abilities; adept at resolving issues effectively; committed to going the extra mile for clients.
- Self-motivated, reliable, and takes ownership of responsibilities.
- Flexible scheduling and availability for overtime as required.
Preferred Qualifications:
- College degree.
- Experience in the industrial sector, particularly in a customer service capacity.
Compensation and Benefits:
We offer a competitive benefits package for eligible positions, including:
- Medical, Dental, and Vision Insurance.
- Life Insurance and Disability Coverage.
- Voluntary Wellness Programs.
- 401(k) and RRSP plans with Company Match.
- Paid Vacation and Holidays.
- Tuition Reimbursement.
- And more.
Benefits may vary based on job role, location, union affiliation, and/or company segment. Please consult with your recruiter for specific benefits information.
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