Client Relations Specialist
2 weeks ago
Ofrece un servicio de atención al cliente profesional y eficaz en las ubicaciones de los clientes. Apoya a los empleados en la promoción de un entorno de calidad total. Responde a las inquietudes de los clientes y media para resolverlas. Se mantiene al tanto de los estándares de calidad y envío del cliente.
Descripción del Trabajo
Responsabilidades Clave:
- Coordinar la resolución de problemas entre el cliente y los miembros internos apropiados (administración de contratos, compras, finanzas, planta, etc.)
- Apoyar la investigación de quejas de clientes y la legitimidad de las mismas
- Asistir en la identificación de problemas proporcionando detalles sobre la situación
- Tener habilidades de comunicación sólidas y siempre adherirse a un alto nivel de presentación personal y profesional, ya que este es un rol de cara al cliente.
- Proporcionar comunicación e investigación hasta que se ejecute la resolución
- Trabajar con los empleados para cumplir con todos los objetivos y requisitos del cliente
- Manejar principalmente preocupaciones de calidad y envío en la ubicación del cliente
- Mantener datos de retención de clientes, quejas y documentación de resolución
- Cumplir con los Atributos / Competencias del Empleado de TKMNA
Calificaciones:
Requisitos Mínimos:
- Título de secundaria o equivalente
- Al menos 2 años de experiencia previa en atención al cliente
- Habilidades informáticas sólidas más allá del nivel básico
- Fuerte atención al detalle
- Excelentes habilidades de comunicación y servicio al cliente; capacidad para resolver problemas con éxito; disposición para "hacer un esfuerzo adicional" por el cliente
- Autónomo, confiable y acepta la responsabilidad
- Flexible en la programación y disponible para horas extras según sea necesario
- Título universitario
- Experiencia en la industria industrial, especialmente en un rol de atención al cliente
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Descripción de Beneficios
Ofrecemos beneficios competitivos de la empresa para posiciones elegibles, tales como:
- Seguro Médico, Dental y de Visión
- Seguro de Vida y Discapacidad
- Programas de Bienestar Voluntarios
- Programas 401(k) y RRSP con Aporte de la Empresa
- Vacaciones Pagadas y Días Festivos
- Reembolso de Matrícula
- Y más
Descargo de Responsabilidad
Esto es para notificar al público en general que algunas personas/entidades están utilizando el nombre, marca registrada, nombre de dominio y logotipo de thyssenkrupp ("TK") sin autorización. Se están haciendo pasar por empleados, representantes o agentes de TK y sus empresas asociadas/grupo. Estas personas/entidades están ofreciendo trabajos en línea de manera fraudulenta a través de textos, sitios web, llamadas telefónicas, correos electrónicos o emitiendo cartas de oferta falsas. También están solicitando a los buscadores de empleo que depositen dinero en ciertas cuentas bancarias o proporcionando cheques fraudulentos para obtener información bancaria.
TK no solicita, ni acepta, ninguna cantidad de dinero en ninguna forma de candidatos, solicitantes de empleo o posibles buscadores de empleo, que hayan solicitado o deseen solicitar a TK, ya sea en línea o de otra manera como requisito previo para el empleo. TK no se hace responsable del dinero depositado/retenido en respuesta a tales ofertas falsas.
TK no:
1. Envía ofertas de trabajo desde servicios de correo electrónico gratuitos como Gmail, Rediffmail, Yahoo mail, etc.;
2. Solicita el pago de ninguna cantidad a posibles buscadores de empleo o candidatos para empleo;
3. Autoriza a nadie a cobrar dinero o acordar cualquier arreglo monetario a cambio de un trabajo en TK;
4. Envía cheques a buscadores de empleo; o
5. Hace ofertas de trabajo a través de terceros. En caso de que TK utilice servicios de reclutamiento profesional a través de un tercero, las ofertas siempre son realizadas directamente por TK y no por terceros.
NOTA:
1. TK recomienda encarecidamente que los posibles buscadores de empleo no respondan a tales solicitudes falsas, de ninguna manera;
2. TK no será responsable ante nadie que actúe en base a una oferta de empleo que no sea realizada directamente por TK;
3. Cualquiera que haga una oferta de empleo a cambio de dinero no está autorizado por TK; y
4. TK se reserva el derecho de tomar acciones legales, incluidas acciones penales, contra tales personas/entidades.
TK sigue un proceso de reclutamiento formal a través de su propio departamento de recursos humanos y las solicitudes son evaluadas por su departamento de recursos humanos a través de procesos predefinidos. Por favor, visite nuestro sitio web oficial de carreras para ver ofertas de trabajo auténticas en TK.
Si recibe ofertas o llamadas de entrevista no autorizadas, sospechosas o fraudulentas, por favor infórmenos.
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