Client Relations Specialist

2 weeks ago


Toledo, Ohio, United States thyssenkrupp Full time
Resumen del Trabajo

Ofrece un servicio de atención al cliente profesional y eficaz en las ubicaciones de los clientes. Apoya a los empleados en la promoción de un entorno de calidad total. Responde a las inquietudes de los clientes y media para resolverlas. Se mantiene al tanto de los estándares de calidad y envío del cliente.

Descripción del Trabajo

Responsabilidades Clave:
  • Coordinar la resolución de problemas entre el cliente y los miembros internos apropiados (administración de contratos, compras, finanzas, planta, etc.)
  • Apoyar la investigación de quejas de clientes y la legitimidad de las mismas
  • Asistir en la identificación de problemas proporcionando detalles sobre la situación
  • Tener habilidades de comunicación sólidas y siempre adherirse a un alto nivel de presentación personal y profesional, ya que este es un rol de cara al cliente.
  • Proporcionar comunicación e investigación hasta que se ejecute la resolución
  • Trabajar con los empleados para cumplir con todos los objetivos y requisitos del cliente
  • Manejar principalmente preocupaciones de calidad y envío en la ubicación del cliente
  • Mantener datos de retención de clientes, quejas y documentación de resolución
  • Cumplir con los Atributos / Competencias del Empleado de TKMNA
Lo anterior está destinado a describir el contenido general y los requisitos para el desempeño de este trabajo. No debe interpretarse como una declaración exhaustiva de deberes, responsabilidades o requisitos.

Calificaciones:

Requisitos Mínimos:
  • Título de secundaria o equivalente
  • Al menos 2 años de experiencia previa en atención al cliente
  • Habilidades informáticas sólidas más allá del nivel básico
  • Fuerte atención al detalle
  • Excelentes habilidades de comunicación y servicio al cliente; capacidad para resolver problemas con éxito; disposición para "hacer un esfuerzo adicional" por el cliente
  • Autónomo, confiable y acepta la responsabilidad
  • Flexible en la programación y disponible para horas extras según sea necesario
Requisitos Preferidos:
  • Título universitario
  • Experiencia en la industria industrial, especialmente en un rol de atención al cliente
Compensación del Trabajo

$

Descripción de Beneficios

Ofrecemos beneficios competitivos de la empresa para posiciones elegibles, tales como:
  • Seguro Médico, Dental y de Visión
  • Seguro de Vida y Discapacidad
  • Programas de Bienestar Voluntarios
  • Programas 401(k) y RRSP con Aporte de la Empresa
  • Vacaciones Pagadas y Días Festivos
  • Reembolso de Matrícula
  • Y más
Los beneficios pueden variar según el trabajo, país, rol sindical y/o segmento de la empresa. Por favor, trabaje con su reclutador o representante de TK para obtener información sobre los beneficios aplicables.

Descargo de Responsabilidad

Esto es para notificar al público en general que algunas personas/entidades están utilizando el nombre, marca registrada, nombre de dominio y logotipo de thyssenkrupp ("TK") sin autorización. Se están haciendo pasar por empleados, representantes o agentes de TK y sus empresas asociadas/grupo. Estas personas/entidades están ofreciendo trabajos en línea de manera fraudulenta a través de textos, sitios web, llamadas telefónicas, correos electrónicos o emitiendo cartas de oferta falsas. También están solicitando a los buscadores de empleo que depositen dinero en ciertas cuentas bancarias o proporcionando cheques fraudulentos para obtener información bancaria.

TK no solicita, ni acepta, ninguna cantidad de dinero en ninguna forma de candidatos, solicitantes de empleo o posibles buscadores de empleo, que hayan solicitado o deseen solicitar a TK, ya sea en línea o de otra manera como requisito previo para el empleo. TK no se hace responsable del dinero depositado/retenido en respuesta a tales ofertas falsas.

TK no:

1. Envía ofertas de trabajo desde servicios de correo electrónico gratuitos como Gmail, Rediffmail, Yahoo mail, etc.;
2. Solicita el pago de ninguna cantidad a posibles buscadores de empleo o candidatos para empleo;
3. Autoriza a nadie a cobrar dinero o acordar cualquier arreglo monetario a cambio de un trabajo en TK;
4. Envía cheques a buscadores de empleo; o
5. Hace ofertas de trabajo a través de terceros. En caso de que TK utilice servicios de reclutamiento profesional a través de un tercero, las ofertas siempre son realizadas directamente por TK y no por terceros.

NOTA:

1. TK recomienda encarecidamente que los posibles buscadores de empleo no respondan a tales solicitudes falsas, de ninguna manera;
2. TK no será responsable ante nadie que actúe en base a una oferta de empleo que no sea realizada directamente por TK;
3. Cualquiera que haga una oferta de empleo a cambio de dinero no está autorizado por TK; y
4. TK se reserva el derecho de tomar acciones legales, incluidas acciones penales, contra tales personas/entidades.

TK sigue un proceso de reclutamiento formal a través de su propio departamento de recursos humanos y las solicitudes son evaluadas por su departamento de recursos humanos a través de procesos predefinidos. Por favor, visite nuestro sitio web oficial de carreras para ver ofertas de trabajo auténticas en TK.

Si recibe ofertas o llamadas de entrevista no autorizadas, sospechosas o fraudulentas, por favor infórmenos.

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