Investigator Field Leader

1 day ago

Bethesda, Maryland, United States ISN Corporation Full time

Job Title: Investigator Field Leader

Company Description: ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. With a portfolio that includes work with over 100 Federal agencies, ISN has established itself as a trusted partner in the industry.

Job Summary: We are seeking a highly skilled Investigator Field Leader to join our team. As a Field Leader, you will be responsible for the operational oversight of independent contractor investigators and part-time employee investigators, often in a widely dispersed geographic area.

Duties and Responsibilities:

  • Provide daily oversight and guidance to investigators.
  • Ensure investigators meet government and industry standards for quality, integrity, timeliness, and productivity.
  • Develop strong relationships with investigators, create an environment of engagement, and build ISN as a vendor/employer of choice.
  • Utilize performance data to improve processes and maximize efficiency.
  • Monitor, track, and communicate regarding cases coming due and overdue.
  • Ensure all reports, inquiries, and statistical requirements are completed in a timely manner.
  • Communicate program requirements, changes, and updates to investigators.
  • Actively seek opportunities to improve the program's performance, processes, and tools, and communicate that information to management.
  • Develop and implement strategies when inefficiencies are identified.
  • Identify and resolve potential problems with cases and logistical obstacles that could potentially delay the completion of their caseload.
  • Assist with recruiting.
  • Work remotely, independently, and securely from your home office.
  • Carry out other responsibilities and tasks as needed.

Qualifications:

  • Active Security Clearance is required.
  • Must have Background Investigation experience.
  • Bachelor's degree in a relevant field is required.
  • Minimum of four years of demonstrated experience with OPM/DCSA, Intel, or other BI programs.
  • Demonstrated experience leading a team with progressively more responsible supervisory and managerial experience.
  • The candidate must be a U.S. citizen, must have TS clearance eligibility.
  • Possess excellent oral and written skills.
  • Possess strong work ethic, teamwork, integrity, and a passion to support national security initiatives and represent ISN management and our federal and/or intel customer with the highest level of professionalism.
  • Strong analytical skills are necessary to create reports, create graphics, analyze data, and identify trends in order to offer recommendations.
  • Demonstrated ability to multi-task, prioritize, and manage multiple responsibilities simultaneously by focusing on one task while keeping track of all others.
  • Strong ability to understand program challenges and develop solutions.
  • Demonstrated ability to develop performance metrics for reporting processes, as well as data collection mechanisms and trigger requirements.
  • Additional areas of expertise working on the DCSA BI or other government contracts preferred.

Additional Information:

ISN Corporation is an Equal Opportunity Employer. ISN Corporation is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.

ISN Corporation is a Drug-Free Workplace. Candidates are required to pass a pre-employment background investigation before beginning employment.

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