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Network Operations Center Manager

1 month ago

Mountain Brook, Alabama, United States Rezult Group, Inc Full time

Rezult Group, Inc. is seeking a seasoned Network Operations Center Manager to lead our team of technical experts in supporting network infrastructure operations. As a key member of our organization, you will be responsible for overseeing the daily operations of our network, ensuring seamless communication between teams, and driving process improvements to enhance team efficiency.

**Key Responsibilities:**

  • Oversee and guide a team of technical experts responsible for supporting network infrastructure operations.
  • Collaborate with teams across networking, managed services, and IT security to ensure effective communication and coordination.
  • Establish metrics to measure the efficiency and effectiveness of incident management processes.
  • Monitor and manage network operations, including core distribution, access networks, and fault management.
  • Report on daily network operations center call volume and service level agreements.

**Requirements:**

  • Bachelor's degree in computer science, telecommunication engineering, information technology, or a related field.
  • Preferred certifications: CCNA, CCNP, CCIE, ITIL.
  • 7-10 years of experience in network administration, engineering, or troubleshooting.
  • 3+ years of leadership experience in a network operations center.
  • Knowledge of network protocols: BGP, OSPF, ISIS, VLANs.
  • Expertise in networking concepts, IP addressing, VLANs, and routing protocols.
  • Strong understanding of DHCP, DNS, disaster recovery, and high availability.
  • Proven ability to lead and mentor teams.
  • Experience managing ticket escalations and coordinating support.

Rezult Group, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We look forward to reviewing your application and discussing this opportunity further.