Warehouse IT Support Specialist

2 weeks ago

Atlanta, Georgia, United States Bosch Group Inc Full time
Job Description

The Warehouse IT Application Support Analyst will provide day-to-day support for a variety of IT applications and devices used by the warehouse operation.

This role has multiple responsibilities that are carried out without direct supervision from management, yet hold significant operational, efficiency, and financial implications.

Key Responsibilities:
  • Understand the complete IT system landscape of the warehouse, including ERP, WMS, Automation/Conveyor System, and various Reporting, Process & KPI Monitoring Tools.
  • Develop expertise with the WMS and warehouse automation system to support, monitor, and validate critical system configurations, interfaces, and services that directly impact warehouse productivity.
  • Manage a variety of stationary and mobile devices used in the warehouse to execute Receiving, Put-Away, Picking, and Packing.
  • Ensure that RF guns, forklift terminals, mobile carts, mobile printers, and other critical devices used by warehouse operations function properly. Order/configure/update devices as necessary. Send devices to external service providers for regular maintenance or repair.
  • Perform standardized health-checks and ad-hoc WMS data analysis to identify productivity improvement areas.
  • Present work results to different stakeholders at different managerial levels.
  • Ensure critical warehouse performance and KPI tools are running properly on the shopfloor.
  • Be the single point of contact for all WMS system configuration and process strategy questions, including Put-Away Strategy, Inventory & Replenishment Strategy, Wave Planning Strategy, Picking Strategy, etc.
  • Make recommendations to management on opportunities for process improvements by leveraging alternative system configurations or unused application functions.
  • Support Key-Users with the translation of end-user needs into business requirements.
  • Support Continues Improvement Projects, Task Forces as subject matter expert.
  • Take the lead on communicating and troubleshooting critical WMS and Automation System issues to the respective IT support group.
  • Ensure that the cause of the issue is determined and appropriate measures for short and long-term error resolution are defined, followed up on, and implemented in a timely manner.
  • Collect, create, and maintain records and statistics about reported incidents and their resolution.
Qualifications:
  • Bachelor's degree in a relevant field.
  • Minimum 3 years of experience in a comparable role.
  • WMS Process and configuration Expert for Red Prairie/JDA/Blue Yonder.
  • WMS implementation project experience.
  • Deep understanding of warehouse/logistic processes.
  • Excellent analytical, visualization, and communication skills.
  • Strong background in data analytics and system design.
  • Device Management experience with RF Guns, Mobile Carts, Zebra Label Printers.
  • Microsoft Office applications (Excel-Advanced, PowerPoint, OneNotes, etc.).
  • Outstanding interpersonal, written, and verbal communication skills.
  • Proven ability to work effectively as a team player; highly motivated, focused, self-motivated, and results-oriented.
Preferred Qualifications:
  • Experience with Automation/Conveyor System Solutions.
  • Experienced with Java and SQL Services.
  • Experience with Tableau Data Visualization Software (incl. API interfaces).
  • Project-management experience.
  • Experience with Celonis Process Mining Software or other Data Warehouse/Data Analytics Solutions.

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