Warehouse Support Specialist
2 weeks ago
At 3i People, we're seeking a skilled Warehouse Support Technician to join our team. As a key member of our logistics team, you will provide direct and indirect logistical support to our IT field support techs and other SMEs who provide direct support to schools and administrative locations.
Key Responsibilities:- Monitor support tickets submitted for parts requests and promptly assign parts.
- Responsible for picking up obsolete equipment from schools and other locations.
- Maintain inventory of parts, including Interactive Technology, laptops, desktops, WYSE, and other equipment.
- Order parts to maintain a healthy inventory.
- Maintain/track all assets in a database.
- Provide project support to schools and other locations.
- Install Apple apps on devices as required.
- Troubleshoot and resolve minor wireless, network, or switch issues.
- Troubleshoot and resolve printer issues.
- Escalate major issues to IT Infrastructure technical teams.
- Perform proactive support activities, including checking computer labs and media centers, updating Apple IOS on MacBook, iPad, and iPod carts, installing and setting up Air Watch on mobile devices, installing Windows updates and patches, and ensuring antivirus software is installed on all machines.
- 2+ years' work experience (minimum)... 5 years for Lead Techs.
- A+ Certification (Required for Lead Techs only).
- Strong customer service skills.
- Knowledge of best practice security standards and techniques.
- Microsoft Windows certification is a plus.
- Must have a clean criminal record and be able to pass a fingerprint background check.
- Must be authorized to work in the United States.
- Must hold a valid driver's license.
- Creativity and strong attention to detail.
- Ability to work effectively on tight deadlines, as necessary.
- Excellent command of the English language.
- Oral and written communication skills.
- Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers.
- Positive, productive team player.
- Desire to learn new skills and improve.
3i People has been providing staffing solutions in IT and professional services for over 20+ years and has established a reputation for delivering top-quality talent to meet the unique requirements of our clients. We have developed a deep understanding of the industry and the evolving trends, which enables us to provide our clients with the most relevant talent. Additionally, our vast experience allows us to offer a personalized approach to staffing, catering to each client's specific needs.
Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.
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