IT Warehouse Support Specialist

2 weeks ago


Atlanta, Georgia, United States Techtrueup Full time
Job Overview

Smart IMS is seeking a skilled Warehouse Support Technician to join our team. As a key member of our support team, you will be responsible for providing proactive support activities, including checking computer labs and media centers, updating Apple iOS on MacBook, iPad, and iPod carts, and ensuring that antivirus software is installed on all machines.

Key Responsibilities
  • Perform proactive support activities, including but not limited to:
    • Checking computer labs and media centers
    • Updating Apple iOS on MacBook, iPad, and iPod carts
    • Installing and setting up Air Watch on mobile devices
    • Installing Windows updates and patches
    • Identifying and updating (or reporting) unsupported operating systems
    • Ensuring that antivirus software is installed on all machines
    • Checking Interactive White Boards (and Projectors) in classrooms
    • Updating user and asset information in database (as necessary)
Requirements
  • 2+ years' work experience (minimum)
  • A+ Certification (required for Lead Techs)
  • Strong customer service skills (7+ years)
  • Knowledge of best practice security standards and techniques
  • Microsoft Windows certification is a plus
  • Clean criminal record with the ability to pass fingerprint background check
  • Authorized to work in the United States
  • Valid driver's license
Personal Attributes
  • Creativity and strong attention to detail
  • Ability to work effectively on tight deadlines
  • Excellent command of English language
  • Oral and written communication skills
  • Exceptional customer service skills
  • Positive, productive team player
  • Desire to learn new skills and improve
Additional Information

All information will be kept confidential according to EEO guidelines.



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