Luxury Hotel Front Office Leadership

7 days ago


Aspen, Colorado, United States Hotel Jerome Full time
Company Overview
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Each property is unique, yet all share a crafted approach to luxury, bringing the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious service.

Salary
The targeted compensation range for this full-time year-round exempt position is $85,000-$95,000/year. This competitive package includes an annual incentive bonus.

Job Description
This key role sets the tone for guests and team members, ensuring delivery of an exceptional guest experience. The Front Office Manager oversees, mentors, and leads front office team members through pre-arrival to check-out and follow-up. Key responsibilities include:
  • Aligning with the Director of Rooms and other guest services leaders to maximize hotel operations.
  • Utilizing tools to execute timely, thoughtful, and personalized communications and training team members.
  • Fostering an environment ensuring consistency and high-level guest satisfaction.
  • Striving to improve guest and team member satisfaction and maximizing departmental financial performance.


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