Hotel Host Ambassador

6 days ago

Aspen, Colorado, United States HayMax Hotels LLC Full time
Job Opportunity

We are seeking a highly skilled and organized individual to join our team as a Host/Hostess at MOLLIE Aspen, a boutique hotel located in the heart of Aspen, Colorado.

As a Host/Hostess, you will be responsible for welcoming guests, managing the waitlist, taking care of reservations, and assisting with other front-of-house duties. Your excellent communication skills and ability to work under pressure will ensure that every guest has a seamless and exceptional dining experience.

The ideal candidate will have 1 year of hospitality or customer service experience and possess strong leadership and interpersonal skills. Spanish language proficiency is preferred. We offer a competitive salary of $20/hour and a comprehensive benefits package, including medical, dental, and vision coverage, annual and seasonal bonus opportunities, and paid vacation, sick, and volunteer days.

The physical demands of this position include frequent lifting up to 25 pounds, occasional lifting up to 50 pounds, sitting, standing, and moving intermittently during working hours. If you are a team player who thrives in a fast-paced environment and is passionate about delivering exceptional customer service, we encourage you to apply.

About Us:

MOLLIE Aspen is a new, 68-room boutique hotel that offers a unique blend of understated luxury and residential comfort. Our food and beverage programs are spearheaded by Gin & Luck, the group behind the critically acclaimed Death & Co. brand. We are committed to providing an exceptional guest experience and fostering a positive work environment.

Responsibilities:

  • Know the table numbers and position numbers in all sections of the restaurant.
  • Maintain a comprehensive knowledge of our reservation policies and procedures and the hours for all spaces in the building.
  • Cultivate fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails.
  • Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
  • Report all guest complaints to management immediately and follow our steps of service for navigating guest complaints.
  • Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building.
  • Build a thorough knowledge of our service standards and style as detailed in the Employee Manual.
  • Treat all areas of the restaurant with respect. Clean & reset to zero when necessary.
  • Help all departments whenever possible.
  • Ask for help when you need it.
  • Act in a professional manner and represent MOLLIE Aspen graciously whether you are in-house, traveling, or at another local establishment.

Collaboration and Communication:

  • Collaborate with other departments, such as front-of-house staff and management, to create a seamless and exceptional dining experience.

Benefits:

  • Annual and Seasonal Bonus Opportunities
  • Medical/Dental/Vision
  • Hotel Discounts
  • IRA Retirement Plan
  • Paid Vacation, Sick, and Volunteer Days
  • Employee Incentive Programs
  • Bus Passes Included

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