Automotive Service Consultant
2 weeks ago
At Bosak Auto, we strive to provide an environment where our employees can grow professionally and personally. Our commitment to excellence is reflected in the way we treat our customers and each other.
Job Summary:
We are seeking a Service Advisor for our Burns Harbor location. As a Service Advisor, you will be the primary point of contact for our customers, providing exceptional service and ensuring their vehicles are maintained to the highest standards.
Key Responsibilities:
• Greet customers in a timely and friendly manner, obtaining vehicle information and addressing their concerns.
• Conduct a thorough inspection of the vehicle, recommending necessary routine services and advising customers on maintenance and repair needs.
• Schedule service appointments, obtain customer and vehicle data prior to arrival, and prepare work orders for repairs.
• Identify mechanical problems, confer with customers on inspection results, and recommend corrective procedures.
• Explain work performed and repair order charges to customers, ensuring transparency and satisfaction.
• Advise customers on vehicle care and maintenance, providing valuable insights into manufacturer specifications.
• Check on repair progress, contacting customers about any changes in estimates or promised times, and obtaining proper authorization before additional repairs.
• Prepare repair orders, review them for accuracy, and close them as necessary.
• Maintain high customer satisfaction standards, handling complaints and ensuring a positive experience.
What We Offer:
At Bosak Auto, we provide a competitive industry compensation plan, benefits including medical, dental, and vision insurance, short-term disability, life insurance, paid vacations, holidays, and a 401(k) match. We also offer an employee assistance program, personal advisory service, employee discounts, and incredible growth opportunities.
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