Customer Support Representative
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our support team, you will be responsible for providing exceptional support to our clients, resolving issues, and ensuring a positive experience.
Responsibilities- Password Resets
- Provide clear instructions on how to reset passwords and send reset links to clients.
- General Support on Client Pay System
- Offer guidance on navigating the pay system and assist clients with updates.
- Send Support Tickets
- Utilize Salesforce to send support tickets for issues that cannot be resolved.
- 1 year of customer service or customer support experience required
- 1 year of previous call center or office background experience required
- Technical savvy and ability to work with multiple programs and dual monitors
- Previous remote work from home experience a plus
- Previous Salesforce experience a plus
- Quick learner and able to work independently
- Type 35 words per minute accurately
- Strong phone and verbal communication skills along with active listening
- A background check applicable with state and federal laws is required
- Excellent attention to detail and accuracy
- Strong interpersonal and communication skills
- Effective time-management skills
- Ability to handle demanding customers while remaining calm and professional
- Demonstrated ability to deliver world-class customer service consistently
- Contributes to team efforts by achieving related results as needed
- Must be able to work independently in a remote work environment
- Proficiency with screen-sharing software and general office technology
- Starting pay - $14/hour, plus shift differential and possible increase after 90 days pending attendance and performance
- Work hours - Set Shift 9:00am-6:00pm (EST) Work Days - Mon-Fri
- Paid Training - Typically 1 week in length from 9:00am-6:00pm Mon-Fri (EST)
- Status - Full Time 40 hours
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
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