Virtual Experience Coordinator

1 week ago


Chicago, Illinois, United States Pro Talent HR Full time

**About Pro Talent HR**

We empower businesses with comprehensive HR solutions to drive growth and success. Our expert team partners with organizations to streamline HR processes and enhance workforce strategies.

**Job Title: Customer Experience Associate**

This is a full-time remote role for a Customer Experience Associate at Pro Talent HR.

**Key Responsibilities:**

  • Maintain customer relationships by responding to inquiries and documenting actions.
  • Prepare for customer inquiries by studying products, services, and customer service processes.
  • Respond to customer inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying customer understanding.
  • Record customer inquiries by documenting the inquiry and response in customers' accounts.
  • Improve quality service by recommending improved processes and identifying new product and service applications.
  • Update job knowledge by participating in educational opportunities.
  • Achieve customer service and organizational mission by completing related results as needed.

**Key Skills and Qualifications:**

  • Product knowledge and expertise
  • Effective verbal communication and interpersonal skills
  • Data entry skills and attention to detail
  • Organizational and analytical skills
  • Ability to multitask and manage processes
  • Customer focus and general consulting skills


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