Service Operations Representative
3 weeks ago
This is a contractual employment opportunity with potential for permanent placement.
Role:
Customer Service Representative 8339
Work Arrangement:
Available in Indianapolis or remotely from any location
Working Hours:
10 AM to 7 PM EST
Expected Duration:
6 to 8 months
Job Code:
CVDJP
Compensation:
W2 pay rate of $21 per hour, with benefits available
Language Requirement:
Bilingual in either Spanish or Portuguese
Key Responsibilities:
- Handle incoming calls from sites and healthcare professionals involved in clinical trials.
- Monitor alerts and communicate with sites and doctors regarding any irregular test results.
- Resolve queries related to patient samples.
Candidate Profile:
The ideal candidate should possess strong critical and logical thinking abilities. The role involves investigating various issues as they arise, requiring the ability to connect information with data. Organizational skills, multitasking capabilities, and logical reasoning are essential.
Summary of Duties:
The primary responsibility of a customer service specialist is to engage with clients to provide information in response to inquiries about products and services, as well as to address and resolve complaints.
A typical customer service representative is tasked with identifying client issues, proposing potential solutions, and offering follow-up as necessary. Customer service agents may engage in inbound, outbound, or a combination of both types of communication.
Responsibilities Include:
- Address customer service or billing complaints by performing tasks such as merchandise exchanges, processing refunds, and adjusting bills.
- Reach out to customers to respond to inquiries or inform them of claim investigation outcomes and any planned adjustments.
- Escalate unresolved customer grievances to designated departments for further investigation.
- Maintain records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
Required Skills:
- Proficient verbal and written communication skills.
- Strong attention to detail and customer service aptitude.
- Excellent interpersonal skills and the ability to work independently while managing time effectively.
- Competence in accurately documenting and recording customer/client information.
- Familiarity with computer applications, including Microsoft Word and PowerPoint.
Education and Experience:
- High school diploma or GED preferred.
- 2-4 years of experience in a customer service-related role required.
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