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Customer Service Representative

2 months ago

Marquand, Missouri, United States Venture Logistics Full time
Job Summary

At Venture Logistics, we are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our logistics team, you will be responsible for providing exceptional customer service, managing freight operations, and ensuring seamless communication with our clients.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs and expectations.
  • Freight Operations: Manage freight acceptance, build and schedule loads, and communicate with customers regarding status updates.
  • Relationship Building: Foster and build relationships with customers by gaining an understanding of their expectations and specific preferences.
  • Communication: Proactively identify potential service failures and work with the Operations team to remedy issues.
  • Process Improvement: Continuously work with the Operations group to improve processes and increase efficiency.
Requirements:
  • Education: High School Diploma or equivalent.
  • Experience: 1-2 years of experience in customer service, logistics, or a related field.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
What We Offer:
  • Competitive Pay: A competitive salary and benefits package.
  • Opportunities for Growth: Career advancement opportunities and professional development.
  • Collaborative Environment: A dynamic and supportive team environment.