Patient Service Representative
4 days ago
At Midwest Dental Group, we are passionate about delivering exceptional patient care and service. If you are interested in building a career with a team of dedicated professionals who share your commitment to excellence, we may be the place for you.
We are proud to serve our communities with a focus on providing personalized care and attention to detail. As a Patient Service Representative with Midwest Dental Group, you will play a vital role in ensuring the smooth operation of our dental practice.
Responsibilities:
- Enthusiastically greet and assist patients in person and via the telephone
- Update patient charts and patient accounts
- Schedule hygiene appointments maximizing providers schedule
- Ask for patient referrals
- Process new patient paperwork and accounts
- Review patient insurance eligibility from managed care list
- Create and maintain patient call list and utilize various scripting for patient communication
- Ensure all provider charges are posted correctly
- Confirm patient appointments
- Prepare and process referrals
- Process insurance submissions and pre-authorizations
- Manage delinquent patient accounts and follow up patient complaints
- Ensure office supplies are in stock as needed
- Adhere to HIPAA privacy policy
- Maintain a neat and professional environment
Qualifications:
- High School Diploma
- Front desk experience in a medical or dental office
- Computer proficiency in Microsoft applications
- General office equipment knowledge
- Attention to detail and ability to complete tasks with a high degree of accuracy
- Exceptional customer service skills
- Ability to communicate effectively with internal and external customers
- Analytical skills
- Dependable and reliable
- CPR Certification
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
", "schedule": "Monday 7:45-3:30, Tuesday 6:45-4:30, Wednesday 7:45-5:30, Thursday 8:45-6:30, Friday 6:45-1:30"}-
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