Human Service Worker III

4 weeks ago

Springfield, Illinois, United States Fairfax County Sheriff's Office Full time
Job Summary

This position is responsible for examining allegations of suspected fraud and/or agency errors for all public assistance programs. The successful candidate will establish and track claims due to agency-caused error, while conducting investigations and establishing claims due to client-caused errors, whether intentional or unintentional.

Key Responsibilities
  • Reviewing allegations and referrals for accuracy, completeness, and analyzing the department's case record.
  • Calculating overpayments and establishing claims, either as an agency-caused error or as an Inadvertent Household Error or Intentional Program Violation.
  • Must have clear and concise oral and written communication skills both in documenting the case record as well as discussing the violation or error with the client, in any appeals, and/or in preparing the case for Administrative Disqualification Hearing or court.
  • Understanding the rules of evidence and using various methods of collection (i.e. use of technology, interview techniques, and written requests.)
  • Completing Rushmore reviews on case errors and tracking the causes, sources, and the cost of the errors in the case of agency-caused errors.
  • Supporting the PARIS work.
  • Necessary skills include the ability to establish and maintain effective working relationships with a variety of individuals to including but not limited to law enforcement, attorneys, hearing officer, agency staff, clients and other individuals.
  • Ability to prepare reports, thoroughly document case investigation, consistently demonstrate organizational skills, regularly monitor and update database(s) and tracking system(s), and ability to meet deadlines timely.
Requirements
  • Graduation from an accredited four-year college or university with a bachelor's degree plus two years of human services or related professional work experience.
  • Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment.
  • The certifications are identified in the position description and employment advertisement.
Preferred Qualifications
  • Thorough policy and system knowledge in all benefit programs to include Snap and all cash programs such as Tanf, Refugee Cash Assistance, and General Relief.
  • Working knowledge of federal, state and local laws governing public assistance programs in the state of Virginia, childcare and service vendors and the ability to apply them correctly.
  • Minimum of 2 years of related Human Service Worker experience in benefit programs.
  • Proficiency in case reviews and providing feedback to staff.
  • Experience in the investigation of public assistance fraud and/or auditing programs for program and recipient integrity.

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