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Junior Technical Support Associate

2 months ago

Phoenix, Arizona, United States Breeze Unlimited Full time

Breeze Unlimited is Seeking Talent

Breeze Unlimited is on the lookout for a motivated Entry-Level IT Support Specialist to become a vital part of our team. This role offers a unique chance to embark on a rewarding career path within our organization, where we prioritize exceptional service for every client.

THIS POSITION IS HYBRID (Remote/in-office) AND REQUIRES RESIDENCE IN THE PHOENIX METRO AREA. Applications from outside this area will not be considered.

About Us:

Breeze Unlimited specializes in IT and Consulting Services, focusing on disaster recovery, wireless solutions, managed IT services, cloud technology, professional support, and network solutions. Our philosophy is to treat every client as if they were our only client, and we are searching for a new team member who embodies this dedication to outstanding service.

Your Profile:

  • You thrive in a fast-paced environment and can work independently with flexibility.
  • You possess the ability to simplify and convey technical information clearly, both verbally and in writing, to diverse end-users.
  • You have strong interpersonal skills essential for delivering high-quality customer service.
  • You are a quick learner, highly driven, and a collaborative team player.
  • You pay attention to detail and have robust critical thinking abilities.

Your Responsibilities:

  • Provide foundational desktop/server support (user creation, Office 365, password resets, drive mapping, application assistance, etc.).
  • Assist with the configuration of email accounts on mobile devices.
  • Install software and set up hardware.
  • Handle basic printer/scanner setup and troubleshooting.
  • Deliver both onsite and remote computer/network troubleshooting.
  • Manage malware and virus removal.
  • Develop and maintain customer documentation and Standard Operating Procedures (SOPs).

Requirements:

  • 1-2 years of experience in help desk support (mandatory).
  • 1-2 years of experience with both onsite and phone troubleshooting (hardware and software) (mandatory).
  • 1-2 years of hands-on Information Technology client/end-user support experience (mandatory).
  • Familiarity with Microsoft Office suite, Office 365, and Microsoft desktop operating systems.
  • Basic understanding of network concepts (LAN/WAN/VPN), cloud technology, and exposure to telecommunication systems.
  • A valid driver's license, proof of insurance, and a clean driving record (mandatory).
  • Ability to pass a background check and work legally in the USA.
  • Must reside in the Phoenix Metro Area.

Why Join Us:

  • Supportive Leadership: Work for a company that genuinely cares about its employees and values your input.
  • Learning Culture: Leadership that embraces learning from mistakes and encourages growth through constructive feedback.
  • Team Collaboration: Become part of a team that supports one another, treating colleagues and clients as partners.
  • Opportunities for Growth: We promote talent development; your career progression is in your hands.
  • Learning from Errors: We view mistakes as valuable learning opportunities.
  • Customer-Centric Approach: Exceptional customer service is our top priority, and we genuinely care about our clients.
  • Work-Life Balance: Our leadership respects your work-life balance, ensuring you have time for both professional and personal pursuits.
  • Dynamic Environment: Be prepared for a fast-paced work setting where challenges are tackled head-on.
  • Professional Yet Approachable: We maintain a casual professionalism, knowing when to deliver results.

Performance Metrics:

  • Organizational skills and calendar management.
  • Effective task prioritization.
  • Willingness to assist team members and contribute to collective success.
  • Commitment to ongoing learning and improvement.
  • Regular follow-up and engagement with clients.
  • Process enhancement through SOPs & Worksheets.
  • Accurate and timely documentation of tickets.
  • Reliability and punctuality.
  • Ownership and accountability for your responsibilities.
  • Ambition to grow and embrace new challenges.
  • Cross-training and knowledge sharing to ensure team versatility.

Compensation and Benefits:

  • Salary: $38k - $40k annually, based on skills and experience.
  • Work Structure: Hybrid work model with 80% remote and 20% in-office/in-field.