Technical Support Specialist

5 days ago

Phoenix, Arizona, United States OneAZ Credit Union Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at OneAZ Credit Union. As a Technical Support Specialist, you will be responsible for installing, modifying, and repairing computer hardware and software systems.

Key Responsibilities:
  • Analyze system performance and troubleshoot issues
  • Provide technical assistance and training to system users
  • Install and ready hardware and peripheral components
  • Load software onto computers
  • Respond to inquiries on systems operations
  • Provide updates and status information to management and users
  • Instruct users in the use of equipment and software
  • Monitor and maintain anti-virus programs
  • Add, delete, and modify associates' profiles and system permissions
  • Coordinate activities with network services and other information systems groups
  • Maintain software licensing records and hardware inventory
  • Escalate major system problems to computer operations, engineering, or application support
Requirements:
  • High school diploma
  • Bachelor's degree preferred, or completion of related coursework/certification
  • One to two years' help desk/computer desktop troubleshooting experience, or equivalent combination of education and experience
  • Experience in computer operating systems, desktop application software, and computer hardware
Why Join OneAZ Credit Union?

We offer a unique culture with a rich benefits package, including low-cost medical, dental, and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program. We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex (including pregnancy), age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected basis under federal, state, or local law.

We are committed to ensuring compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.

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