Technical Support Specialist

1 month ago


Phoenix, Arizona, United States Diverse Lynx Full time
Job Summary:

As a Desktop Support Engineer at Diverse Lynx LLC, you will be responsible for providing technical support to our clients. This role requires experience in a technical support role, such as Help Desk, IT Remote Support, or Systems Operator. You will be expected to demonstrate vast knowledge and experience supporting Laptop/Desktop computers, hardware troubleshooting, Microsoft SCCM and Windows Desktop operating systems, software (including MS Office).

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot hardware and software issues
  • Install and configure software and hardware
  • Document and track technical issues
  • Collaborate with other teams to resolve complex technical issues


Requirements:

  • Experience in a technical support role
  • Knowledge of hardware and software troubleshooting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Bachelor or Associate degree in Information Systems or Computer Sciences or relevant work experience


About Us:

Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company. All qualified applicants will receive due consideration for employment without any discrimination.

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