Store Protection Specialist
4 days ago
We are seeking a highly skilled and detail-oriented Store Protection Specialist to join our team at Ross Stores, Inc. As a Store Protection Specialist, you will play a critical role in maintaining a safe and secure environment for our customers and associates.
Key Responsibilities- Maintaining a Safe and Secure Environment: You will be responsible for monitoring the store entrances and exits, identifying potential safety issues, and removing clutter to ensure clear egress to emergency exits.
- Providing Excellent Customer Service: You will greet customers in a friendly and courteous manner, making eye contact and smiling, to deter potential theft and create a positive shopping experience.
- Developing Great Teams and Partnerships: You will work closely with store leadership to ensure compliance with loss prevention directives and minimize operational shortage.
- Mitigating Theft and Fraud: You will monitor sales floor activity, identify suspicious behavior, and gather theft indicators to impact shortage trends.
- Education: High school education or equivalent required, AA degree preferred.
- Experience: One year retail supervisor experience or similar training preferred, one year loss prevention/security training preferred.
- Skills: Strong communication skills, ability to build and maintain relationships with the store team, excellent customer service skills, and proven ability to effectively resolve conflict.
- Consistent timeliness and regular attendance.
- Ability to spend up to 100% of working time standing, walking, and moving around the store.
- Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
- Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
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