Front Desk Specialist
22 hours ago
Job Summary
The Front Desk Specialist will serve as the primary point of contact for guests checking into the resort, facilitating an exceptional guest experience. This individual will be responsible for handling complex technical tasks, including room changes, inventory moves, and folio adjustments as necessary. The Specialist will also create and issue keys, ensuring the safety and security of all owners and guests.
Key Responsibilities
- Facilitate the overall guest experience from check-in through check-out
- Handle complex technical tasks, including room changes, inventory moves, and folio adjustments
- Create and issue keys, ensuring the safety and security of all owners and guests
- Communicate with Housekeeping, Maintenance, and Custodian as appropriate to expedite the cleaning of units, repairs, and other requests
- Ensure that each interaction exceeds the expectations of our owners and guests
Requirements
- High School Diploma or GED
- Minimum of one year of Customer Service experience, preferably in a resort/hotel
- Bilingual a plus
- Commitment to providing outstanding customer service
- Knowledge of Microsoft Office Suite
- Ability to work any morning, mid, or evening schedule during the week
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