Bilingual District Manager
6 days ago
About the Role:
Lopez Auto Insurance is seeking a highly skilled and experienced Bilingual District Manager to join our team. As a key member of our leadership team, you will be responsible for driving sales, operational, and customer service metrics across a regional area.
Key Responsibilities:
- Oversee operations, sales, and performance of stores in a regional area
- Conduct bimonthly sales meetings with store leaders
- Review store P&L and calculate monthly store commissions
- Develop and implement strategic recruitment practices to ensure adequate staffing levels in stores
- Monitor sales activities and feedback surveys to ensure customers receive satisfactory service, and provide coaching to store leaders as needed
- Drive sales, operational, and customer service metrics by motivating store leaders, holding them accountable for performance and behaviors, and modeling how to provide targeted feedback
- Work with store leaders to ensure mastery of sales behaviors and resources, and customer service capabilities
- Use data to identify trends and develop action plans for the team to drive sales and operational performance consistent with Lopez Auto Insurance's Core Values
- Instruct store leaders on how to handle difficult and complicated situations
- Conduct ongoing coaching sessions with employees to ensure culture, processes, and activities are aligned with Lopez Auto Insurance's values
- Conduct quarterly Partnership and Operational store assessments
- Conduct monthly and quarterly business reviews with Sr. Leaders to provide updates around overall store performance
Requirements:
- Fluency in both English and Spanish, with strong verbal and written communication skills
- A minimum of two years of Managerial experience
- A deep understanding of customer service principles and practices
- Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook, as well as a general working knowledge of computer systems and the internet for business purposes
- Schedule adaptability and the ability to professionally resolve escalated issues
- Align with our company's values, achieve your goals by excelling in sales, and create satisfied customers
What We Offer:
- Competitive salary rate of $40,000 per year + monthly commissions as well as bonus opportunities
- Health insurance
- Paid time off
Why Choose Lopez Auto Insurance and Tax?
We believe in the power of diversity and inclusion. We are dedicated to providing equal employment opportunities for all, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
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