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4 weeks ago


Bellevue, Washington, United States Bluehawk Consulting Full time
User Experience Researcher III Job Description

We are seeking a highly skilled User Experience Researcher III to join our team at Bluehawk Consulting. As a User Experience Researcher III, you will play a key role in supporting our business partners and their travelers with a balance of generative and evaluative approaches.

Responsibilities:
  • Collaborate with product, strategy, and UX teams to outline research plans, execute research, consolidate findings, and present actionable insights.
  • Define and execute the user research program for partner tools, using a variety of methods including field studies, lab testing, card sorting, remote testing, surveys, and more.
  • Provide insights on requirements definition, content strategy, wireframes, visual and interaction design.
  • Carry out both evaluative and generative research, executing the best methods to answer research questions and prioritizing them according to schedule and opportunity constraints.
  • Independently conduct research projects to ensure quality of user research within your area(s) of focus.
  • Communicate research findings into a concise, meaningful story for design and product teams.
  • Present your methods and rationale to peers, team partners, product partners, and UX leadership.
  • Estimate work effort and define what you need to deliver.
  • Manage multiple projects, balancing agility with deep investigations.
  • Facilitate collaboration with different stakeholders to develop effective solutions to customer needs and pain points.
  • Act as an advocate in a team applying user-centered design methodologies to develop new products or enhance existing ones.

Requirements:
  • 3-5 years of professional experience, with proven success working with product teams and UX designers on software interfaces.
  • Deep practical experience with qualitative research methods and strong understanding of user-centered design principles.
  • Sophisticated ability to articulate and visualize results.
  • Experience working firsthand with UX design and software product teams.
  • Ability to plan and lead generative research to define new design concepts.
  • Proficiency in developing creative, flexible, and rapid approaches to user experience problems.
  • Strong organizational skills, able to act independently and switch quickly between different projects.
  • Ability to multi-task across in-house projects and studies, and work with outside vendors where required to conduct research.
  • A thirst for constant growth and improvement, both for yourself and our products.
  • Able to moderate or field research studies, analyze data, report on research, and design research studies independently.

Education:
  • Degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Social Sciences, Cognitive Psychology, or similar areas. Advanced degree (Master's or PhD) is a plus, or equivalent related professional experience.

About Bluehawk Consulting:

Bluehawk Consulting is a management consulting firm helping Fortune 500 clients improve their performance, increase their efficiency, and enhance organizational value while reducing costs. We are a team who love to accomplish great things together. We excel at hiring talented people who are driven to create solutions for our client's most challenging projects. Uniting amazing talent with meaningful work experiences is our passion; fostering an environment that embraces individuality and unique gifts embodies our values and fuels our purpose.

We value our diverse team, consultative, client-focused, and interactive approaches, innovation, actualizing potential, and a positive outlook towards change and accepting challenges, learning, listening, and communicating openly with respect, passion, energy, zeal, humor, lightness, and flexibility. We care about creating a supportive environment and positive employee experience. Employees will receive competitive pay, health insurance, including medical, dental, and vision coverage, 401(k) with company match, 12 paid holidays, and up to 15 days of paid time off (PTO) per year. We also offer life insurance and a short-term disability benefit.

Bluehawk is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.