Senior Community Manager

Seabreeze Management Company is seeking a highly skilled and experienced Senior Community Manager to join our team. As a Senior Community Manager, you will be responsible for managing multiple homeowners associations, providing exceptional customer service, and ensuring compliance with all relevant laws and regulations.

Key Responsibilities:

• Manage multiple homeowners associations, including budgeting, financial reporting, and vendor management.
• Provide exceptional customer service to homeowners, including responding to inquiries and resolving issues in a timely and professional manner.
• Ensure compliance with all relevant laws and regulations, including CC&Rs, Bylaws, and State and City statutes and ordinances.
• Develop and implement strategic plans to meet the goals of each homeowners association.
• Collaborate with the Board of Directors, Committee Members, and Community Members to ensure effective communication and decision-making.
• Manage and coordinate all aspects of community projects, including budgeting, scheduling, and vendor management.
• Prepare and distribute information materials regarding the rules and policies of the Association to new owners.
• Develop and implement a system to receive and respond to homeowner's maintenance requests.
• Make ongoing routine site inspections and provide recommendations to the Board.
• Responsible for association fiscal management, including financial statement review and comprehension.
• Coordinate with the accounting department the preparation of all documents relating to billing, collection, budget, taxes, audit and financial statement preparation.
• Advise the Board of Directors about the Association's current budget and report to the Board any deficiency in the budget.
• Monitor and report to the Board homeowner assessment delinquencies and oversee liens, foreclosures and collection efforts made to collect delinquent homeowner assessments.
• Manage payments and receipts for association. Authorize payment of invoices and report discrepancies to the Board.
• Manage bid process by obtaining competitive bids for work that exceeds authorized limit and submit bids to the Board for review and approval.
• Educate association Board Members on changes to legislation that impacts their association.
• Manage all deadlines (internal company deadlines and external account deadlines) and update on the association's annual calendar.
• Manage association insurance coverage and needs, ensuring adequate and consistent coverage.
• Manage and submit all charge-backs to association(s) monthly for assigned associations.
• Manage litigation needs and provide a status report to the Board.
• Manage Association vendors and ensure performance of the scope of work on their contract.
• Oversee and process homeowner violations.
• Responsible for all aspects in the coordination of the annual meeting/election process.
• Responsible for all association files (past and present) in accordance with company standardized hard copy and electronic system.
• Utilize company support staff in accomplishing daily tasks in efficient and professional manner.
• Maintain a chronological file of all duly adopted meeting minutes and resolutions of the Association.
• Maintain a current roster of the names, addresses, and telephone numbers of all unit owners and tenants.
• Submit for Board ratification all contract obligations.
• Supervise and train personnel working on the property on behalf of the Association whether employed by the Association or otherwise.
• Implement Board policy and use good business judgment while enforcing the governing documents.
• Attend and exhibit leadership at industry functions.
• Must have reliable transportation, driver's license and be able to drive to association clients, potential clients, and other meetings as necessary.
• Manage special projects.

Requirements:

• 3+ years of experience in the industry, managing homeowners' associations, city government, or related experience.
• 1+ years of supervisory experience across multiple locations; effective in motivating and building strong teams.
• Excellent customer service and relationship building background/skills.
• Comprehensive knowledge of management practices, accounting procedures, personnel practices, Association CC&Rs and Bylaws, inventory and procurement, contract relations, association maintenance and safety practices.
• Demonstrate effective communication skills consisting of oral, written and listening skills with the ability to draft, coordinate and make presentations in a Board meeting setting and a large audience.
• Collaborative decision-making and problem-solving skills.
• Strong analytical and creative thinking skills.
• In-depth experience with project management, budget management and strategic goal development.
• Excellent, effective, and diplomatic verbal and written communication skills.
• Customer service driven.
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to read and understand financial statements, budgets and working with numbers and the ability to explain same to a larger audience, particularly the Board of Directors.
• Ability to draft business correspondence and reports along with responding to inquiries and client concerns effectively and independently.
• Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.
• Set and communicate deadlines and follow through on tasks for clients including resident homeowners, committees and boards of directors.
• Demonstrate integrity and honesty while interacting with clients and team members.
• Must be able to work independently and in a team environment.
• Must be able to attend and actively participate at evening meetings as required.
• Must be able to be on-call if needed.

Benefits:

Seabreeze Management Company offers a comprehensive benefits package, including medical, dental, vision, voluntary supplemental disability, basic Life, voluntary life and AD&D insurance plans. We also offer paid holidays, sick, and vacation. In addition to Flexible Spending Account (FSA) and Dependent Care Spending Accounts (DCSA), Roth IRA, 401(K) and 401(K) match, cell phone service reimbursement. We also provide benefits like mental and emotional wellbeing through our EAP and discount hub.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit for extended periods of time

Must have finger dexterity for typing/using a keyboard

Must be able to sit for long periods of time at a desk on in a meeting

Must be mobile enough to move around office

Must be able to participate in community inspection walks

Must be able to hear in order to receive telephone calls and voice mail messages

Must be able to lift up to 25lbs.

Minimum Education:

• High School Diploma or equivalent required. Bachelor's degree preferred.
• CCAM designation or CMCA and AMS designations desired.

Language Skills:

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

Availability:

Regular business hours (Monday-Friday) and must be available for Board meetings after regular business hours, as necessary.

License/Permits/Certifications Required:

• Valid Driver's License and State mandated vehicle insurance.
• CCAM preferred. CCAM will be required within one year of employment.

Work Environment:

The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seabreeze Management Company is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact us at Vy Nguyen at (949) 334-8166.