Senior IT Specialist

4 weeks ago

Bellevue, Washington, United States NerdsToGo Inc Full time
Job Summary

We are seeking a highly skilled Senior IT Technician to join our team at NerdsToGo Inc. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses.

Key Responsibilities
  • Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Perform advanced PC hardware and software troubleshooting, repair, and maintenance
  • Execute data recovery, loss prevention, and advanced network installation tasks
  • Administer Microsoft 365 environments, including user management, security settings, and application configuration
  • Deliver technical training to our customers with grace
  • Manage and maintain Active Directory and Azure AD environments
  • Act in the role of liaison for our customers with their other technical vendors
  • Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
  • Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers
  • Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
  • Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
  • Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
  • Collaborate with Level 1 Nerds (Technicians), providing guidance and support
Requirements
  • Associate's or Bachelor's degree in a technology-related field, or equivalent experience
  • Minimum of 3 years of experience providing technical support
  • Professional, high energy, customer-oriented work ethic
  • Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
  • Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
  • In-depth knowledge of Windows OS & Server, as well as Mac/Apple products
  • Proficiency with M365
  • Strong communication and customer service skills
  • Valid driver's license and clean driving record
Preferred Qualifications
  • Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications
  • MS CoPilot
  • ConnectWise RMM & PSA
  • Ubiquiti Networking
  • Experience in a managed services environment
Why Work with Us

We offer a competitive benefits package, including health insurance, vacation, paid holidays, and bonus pay. Our team is supportive and caring, and we prioritize learning and growth. We take fun to another level and truly care about one another. Unlimited coffee, healthy snacks, and popcorn are just a few perks of working with us.

We are dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional "Nerds" can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.

At NerdsToGo Inc, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers.

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