Costco HVAC Lead Specialist

2 weeks ago


Thousand Palms, California, United States General Air Conditioning and Plumbing Full time
Job Overview

POSITION SUMMARY

As a Costco HVAC Lead Specialist, you will be an integral part of the General Air Conditioning and Plumbing team operating within Costco locations. Your primary responsibility will be to generate leads for air conditioning and heating system replacement estimates. This role involves engaging with Costco members, addressing their inquiries, and assessing their interest in receiving complimentary HVAC system replacement estimates.

ABOUT US

General Air Conditioning & Plumbing is dedicated to providing top-notch residential and commercial HVAC and plumbing services. Our growth is fueled by our commitment to excellence in service and enhancing the lives of our team members, customers, and the community, one home at a time. We prioritize the personal, professional, and financial goals of our team members, fostering a disciplined and intentional work environment. Our core values guide our hiring process: we are results-oriented, safety-focused, responsive, and committed to excellence.

KEY RESPONSIBILITIES

  • Engage Costco members in friendly dialogue to build rapport.
  • Inquire about and respond to members' questions regarding the Costco Lennox HVAC Program.
  • Provide member information to the Costco Program Manager for scheduling estimates.
  • Ensure high levels of client/member satisfaction in alignment with General Air's and Costco's values.
  • Facilitate the submission of interested Costco members' information for estimate scheduling via various communication methods.
  • Proactively engage every Costco member near the Costco/Lennox display.
  • Deliver enthusiastic and friendly assistance to members.
  • Participate in company meetings and training sessions at General Air's office.

REQUIRED SKILLS

  • Self-motivated, dependable, and adaptable with work hours.
  • Outstanding customer service abilities.
  • Proficient in using smartphones and tablets.
  • Willingness to travel for training as needed.
  • Basic or advanced trade experience is preferred.
  • Professional written and verbal communication skills.
  • Excellent interpersonal communication capabilities.
  • Able to work independently as well as collaboratively within a team.

EDUCATION AND EXPERIENCE

  • High School Diploma or GED is required.
  • A minimum of 2 years of experience in sales or customer service is necessary.
  • A valid state driver's license is required.

PHYSICAL DEMANDS

  • Ability to stand for extended periods.
  • Must be capable of lifting at least 25 lbs.
  • Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.

COMMITMENT TO DIVERSITY

As an equal opportunity employer, General Air Conditioning and Plumbing values a diverse workforce that reflects our community. We believe that a diverse staff is essential to our success and ethical business practices.



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