Customer Service Representative

2 weeks ago


Santa Barbara, California, United States BBJ La Tavola Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients nationwide.

Key Responsibilities
  • Act as a liaison between customers and clients, engaging with customers to answer product and service questions, and provide information about other products and services.
  • Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.
  • Support the Sales team by putting together quotes/contracts, processing credit memos, and following up on any necessary items.
  • Assist showroom customers in selecting linen choices for their event.
  • Recommend product offerings or services to clients by collecting event information and analyzing event design needs.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Opens customer accounts by recording account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Requirements
  • A history of providing exceptional customer service.
  • Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone.
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Excellent verbal and written communication abilities.
  • Requires attention to accurate detail and must be able to multitask.
  • Ability to analyze situations and make decisions in a timely manner.
  • Excellent documentation and recordkeeping abilities.
  • Ability to work autonomously as well as within a team environment.
  • Knowledge of Microsoft Office (Word, Outlook, TEAMS, etc.).
  • Experience working in the Event or Hospitality industries a plus.
  • Ability to work occasional evening shifts and/or weekend shifts (rotation schedule).


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