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Regional Claims Specialist

2 months ago

Chicago, Illinois, United States Brinks Full time
Job Summary:

The Claims Specialist will conduct thorough investigations into discrepancies to minimize claim settlements and enhance customer satisfaction under the guidance of the Regional Vice President.

This role involves interviewing relevant parties to ascertain the cause of incidents.

Responsibilities include ensuring adherence to business operational protocols and collaborating with branch management to identify areas for improvement.

This position operates in a secured environment.

Key Responsibilities:
  • Oversee case and claim data for branches within the assigned region.
  • Facilitate improvements through proactive communication with branches and escalate lead indicators of claims, such as variances and CVS backlog.
  • Provide support and guidance to branch personnel responsible for case and claims management.
  • Engage with National VA for assistance on complex discrepancies.
  • Collaborate with branch management to conduct root cause analyses for elevated case and claims volumes, devising necessary countermeasures.
  • Conduct proactive audits of branches to ensure compliance with procedures during routes, in cash rooms, and with end-of-day BAMS processes.
  • Ensure all variances are reviewed within 24 hours and BIRS is updated within 48 hours.
  • Resolve inventory variances and complete end-of-day BAMS for customer reporting.
  • For significant variances, ensure timely interviews, evidence collection, and investigations.
  • Review unusual trends in variances with branches and security, recommending corrective actions as necessary.
  • Assist with customer escalations by providing support for branch cases and claims.
  • Actively identify, research, and resolve cases and claims with branches to mitigate risk.
  • Maintain daily communication with branches regarding the status of cases and claims.
  • Ensure daily balance of all vaults/inventories and escalate issues to the VA team for support.
  • Escalate unresolved claims beyond 25 days and any high-value claims to the assigned Variance Analyst.
  • Comprehend end-to-end operational processes that may affect ATM balancing.
  • Generate monthly and quarterly reports for district and branch leadership.
  • Perform additional duties as assigned.

Position Qualifications:
Minimum Qualifications:
  • At least 3 years of experience in the ATM industry (e.g., servicing, residual balancing, or network settlement).
  • Alternatively, a minimum of 3 years in investigating and resolving claims discrepancies.
  • Or, a minimum of 3 years in a finance-related role.
  • At least 2 years of experience with Microsoft Office applications (Excel, Word, PowerPoint).
  • Willingness to travel as needed to other branches within the region.

Salary Range:
$65,000 - $72,000

Preferred Qualifications:
  • Familiarity with ATM reconciliation processes.
  • Proficient in Access DB, BAMS, and iCash.

Professional Skills:
  • Strong analytical, consultative, and problem-solving abilities.
  • Excellent communication and presentation skills.
  • Ability to prioritize and manage multiple projects and tasks simultaneously.
  • Capacity to work independently and collaboratively across teams.
  • Detail-oriented with strong organizational skills.
  • Ability to multitask and demonstrate a sense of urgency.
  • Commitment to high-quality work standards.

About Brink's:

Brink's is the global leader in security and logistics services, trusted by financial institutions and businesses across public and private sectors. We deliver the currency of the world to our communities, driven by the trust and value placed in us. Brink's is proud of its legacy and commitment to excellence.