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Claims Training Specialist
4 weeks ago
Claims Training Specialist Role
The First Chicago Insurance Company is seeking a skilled Claims Training Specialist to partner with the Claims Management team to identify training needs and implement programs to meet those needs.
The ideal candidate will have a deep understanding of the claim audience's learning needs and create relevant and engaging learning materials.
Key Responsibilities:
- Design and implement a comprehensive training program for the Claims Department, including onboarding and training of new hires.
- Provide training updates to all Claims staff and ensure they are proficient in utilizing claims management software and databases.
- Develop case studies, scenarios, and role-playing exercises to simulate real-world claims scenarios and allow adjusters to practice their skills.
- Conduct one-on-one training/coaching sessions with new hires and current staff members to ensure department metrics are met.
- Keep claims adjusters updated on changes in insurance laws, regulations, and compliance requirements relevant to P&C claims handling.
Qualifications:
- Minimum of three years of experience handling both property damage and injury claims.
- Possess an operating knowledge of both Personal and Commercial Underwriting policies procedures and interactions with the Claims Department.
- Strong proficiency with Microsoft Office applications to include: Word, Excel, and PowerPoint.
- Experience with training platforms and prior experience with design and implementation of training programs.
- Ability to work with all levels of the organization and build collaborative relationships.
