Regional Claims Manager
4 weeks ago
We are seeking a highly skilled Regional Claims Supervisor to join our Claims management team. As a key member of our team, you will be responsible for supervising claims staff to ensure appropriate claim outcomes through consistent execution of best claims practices.
Key Responsibilities- Manage the assignment of losses to claims staff and provide technical direction and ongoing guidance through effective diary management.
- Ensure timely, accurate documentation of claim activity.
- Select, train, coach, and mentor unit personnel.
- Plan staff responsibilities and direct activities, utilizing staff resources effectively to meet department goals in accordance with approved plans and budgets.
- Develop staff to respond to current and anticipated needs of the department as well as determining career development goals of individuals.
- Ensure appropriate case reserves consistent with company guidelines.
- Extend settlement authority on claims exceeding adjuster's granted authority.
- Develop, recommend, and implement short-range objectives consistent with company business goals, guidelines, and programs.
- Recognize and analyze trends across the claims portfolio at the adjuster, unit, and account levels.
- Report on observations and recommend remedial action as needed.
- Administer salary and personnel programs under guidance of manager.
- Utilize quality assurance programs and develop training agenda based on opportunities for improvement.
- Utilize performance management process effectively, on an ongoing basis, to maximize performance of employees, correct performance problems, provide development opportunities, and promote effective communication with employees.
- Manage the account management process and resolve service issues.
- Promote effective communication among and between work groups, and between management and employees.
- Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards, and laws applicable to job responsibilities in the performance of work.
- Bachelor's degree and/or a minimum of three years of work experience in an insurance-related industry required.
- Extensive knowledge of WC regulations in the Midwest (IL, IN, MI, WI, MN), insurance contracts, applicable law, and adjusting techniques.
- Previous supervisory experience.
- Familiarity with medical terminology.
- Demonstrated leadership, coaching, mentoring, and teamwork skills.
- Advanced skills in applying sound judgment/analysis, decision making/problem solving, planning, and organization, and negotiation.
- Excellent verbal and written communication skills.
- Excellent customer service and collaboration skills gained through previous work experience.
- Computer literacy, including working knowledge of MS Office Product Suite, i.e., Word, Excel, PowerPoint.
- Chartered Property Casualty Insurance (CPCU); Associate in Claims (AIC) designation or similar professional designation desired.
- Ability to travel for business purposes; approximately 15%.
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