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Customer Service Representative

2 months ago

Boise, Idaho, United States CDK Global Full time
Job Summary

CDK Global is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for complex technical issues
  • Collaborate with cross-functional teams to resolve customer issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with industry trends and emerging technologies
Requirements
  • 3-4 years of experience in a technical support role
  • Excellent customer service and communication skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment
Preferred Qualifications
  • Associate Degree or equivalent experience
  • Experience with ticketing systems and technical documentation
  • Knowledge of Unix, Linux, and SQL
  • Cisco certifications a plus
Compensation and Benefits

CDK Global offers a competitive compensation package, including a salary range of $30.00 to $35.00 per hour, as well as benefits such as medical, dental, and vision insurance, paid time off, and a 401K matching program.