Customer Service Representative

3 weeks ago


Jupiter, Florida, United States Consolidated Water Group, LLC Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Consolidated Water Group, LLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our valued clients.

Key Responsibilities:

  • Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
  • Answer customer inquiries on the telephone and respond to customer complaints in a professional and courteous manner.
  • Schedule service and delivery orders, coordinate schedules with the service/operations team, and bill service, delivery, and new installation orders.
  • Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
  • Refer unresolved customer grievances to designated departments for further investigation.

Requirements:

  • High school diploma or GED.
  • Minimum two years of customer service experience preferred.
  • Proper phone etiquette, strong time management and project management skills, and proficiency in Microsoft Office (word, excel, outlook).
  • Excellent communication skills, both written and verbal.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position.

Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization



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