Customer Experience Representative

1 week ago


Jupiter, Florida, United States Scenthound Full time

About the Position:

The Customer Experience Representative is a key role at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires sales experience and confidence, as well as customer service experience in retail or restaurant settings. The ideal candidate will have a passion for dogs and dog health & wellness, as well as reliable transportation and a willingness to work in a smoke-free environment.

Key Responsibilities:

  • Drive membership sales through health and wellness education
  • Drive key performance indicators - average ticket price and rebook ratio - through memberships, services, and retail sales
  • Develop membership leads and follow up with potential members
  • Answer phone calls, schedule customer appointments, and manage customer profiles and records
  • Manage cash drawer and be responsible for daily cash handling
  • Manage customer expectations, resolve customer concerns, and retain memberships
  • Adhere to Scenthound sanitary and cleaning practices and keep the reception area clean and presentable

Requirements:

  • Confidence in selling services and products
  • Ability to connect with customers and provide outstanding customer service
  • Ability to learn Scenthound products and services to educate dog parents and speak to our values and culture
  • Effective communication with team members and dog parents
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail and time-management skills

Compensation: $17.00 per hour



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