Customer Service Representative
3 weeks ago
Deposita, an Allied Universal Company, is seeking a skilled Customer Service Representative to join our dynamic team. As a key member of our customer-focused team, you will play a vital role in delivering exceptional customer experiences to our clients.
This is a fantastic opportunity to work with a world-class company that has perfected the art of cash management using innovative technology and tailored solutions. Our team is passionate about ensuring every security need is met and exceeded, and we're looking for someone who shares our commitment to excellence.
As a Customer Service Representative, you will be responsible for identifying customer needs, providing direct support and guidance, and resolving technical issues with skill and accuracy. You will also be required to create cases for all calls and emails received, enter the history of the problem, and escalate to the next level when necessary.
We offer a competitive starting rate of $17.00 per hour, with opportunities for bilingual representatives to earn an increased rate of $18.00 per hour. Ideal candidates will have a minimum of 2 years of technical customer service experience in a B2B environment.
Responsibilities:
- Provide exceptional customer service and support via phone, email, and other communication channels
- Identify and resolve technical issues with skill and accuracy
- Create and manage cases for all customer interactions
- Escalate issues to the next level when necessary
- Work collaboratively with the team to achieve departmental performance metrics
Qualifications:
- High school diploma or equivalent
- Minimum of 2 years of technical customer service experience in a B2B environment
- Strong understanding of customer service and customer relations
- Ability to exercise good judgment and decision-making
- Effective written and oral communication skills
Benefits:
- Medical, dental, and vision coverage
- Life insurance and disability benefits
- Enrollment in our company's 401(k) plan
- Eight paid holidays annually, five sick days, and four personal days
We are an equal opportunity employer and welcome applications from diverse candidates. If you have any questions or require an accommodation during the recruitment process, please contact our local Human Resources department.
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