Customer Service Liaison
4 weeks ago
Key Responsibilities:
Assist customers with their insurance needs
Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
Process policy changes, claims, and payments accurately and efficiently
Maintain customer records and update information as necessary
Collaborate with team members to ensure seamless customer experiences
Promote and cross-sell insurance products and services to meet customer needs
Handle escalated customer complaints and concerns with professionalism and empathy
Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
Participate in ongoing training and development programs to enhance knowledge and skills
Contribute to a positive and collaborative work environment
About the Role:
As a Customer Relations Representative at State Farm Insurance, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience. You will work closely with our team to resolve customer inquiries, process policy changes, and maintain accurate customer records.
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