Customer Service Representative

1 week ago

Jupiter, Florida, United States Superior Party Rental Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Superior Party Rental. As a key member of our customer service team, you will be responsible for providing exceptional customer service to all customers, current and new, by fulfilling their party rental needs.

Key Responsibilities:

  • Assist customers with their orders, questions, or any services related to their event.
  • Ability to handle high volumes of proposals and requests via phone, email, and walk-ins.
  • Proactively handle any order, equipment, or payment-related issues timely, before the event date.
  • Serve as the customer champion to successfully manage, act, and resolve their needs with a sense of urgency and to the satisfaction of the customer while adhering to company guidelines.
  • Communicate freely with leaders, supervisors, and management staff any issues or problems that need further clarification or handling.
  • Ability to prioritize with the goal to complete and/or resolve job-related issues by the end of the day.
  • Collaborate and build relationships with sales, operations, credit, logistics, and other personnel in regards to the timely resolution of any customers' issues.
  • Product and operational knowledge must be kept current regarding equipment and linens by utilizing the website, showroom, and intranet.

Preferred Qualifications:

  • Bilingual (Spanish/English).
  • H.S diploma or associates degree in marketing/business.
  • 1-2 years in a customer service/sales-oriented environment.
  • Strong PC skills, including proficiency in Outlook, Word, and Excel.
  • Prior catering, event planning, or other hospitality experience is a plus.
  • Ability to thrive in a team-oriented, fast-paced, and innovative environment.
  • Strong sense of ethics, etiquette, and tact.
  • Problem solver and solution-oriented with the ability to identify and handle conflicts timely.
  • Detail-oriented and organized with the ability to complete and manage a large volume of high-quality work quickly coupled with the ability to multitask effectively.
  • Timely return of responses to customers regarding orders and information requested.
  • Positive attitude, composure, sense of humor, creativity, adaptability, and approachability.
  • Availability to work flexible day/night and weekend schedules due to the seasonal nature of the business and the high volume of customers during this time.

Please, DO NOT CALL Thank you.

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