Patient Liaison

7 days ago

Oklahoma City, Oklahoma, United States InsideHigherEd Full time
Job Summary

We are seeking a skilled Patient Liaison to join our team at InsideHigherEd. As a Patient Liaison, you will play a critical role in ensuring seamless communication between patients and healthcare providers.

Key Responsibilities
  • Accurate Translation: Precisely and accurately interpret critical medical advice and information given by healthcare providers into equivalent terminology in the patient's native language.
  • Translation Services: Assist in translating medical text from English to native language or native language to English on behalf of internal and external customers; may translate patient education information as specifically requested.
  • Quality Service: Establish and maintain quality service and positive interaction with all patients, customers, visitors, healthcare providers, and clinical employees.
  • Patient Follow-up: Assist with patient follow-up as necessary, to include contacting patients with appointment reminders, scheduling appointments, communicating lab/test results with guidance from a medical provider, etc.
  • Confidentiality: Maintain strict patient confidentiality in accordance with our organization's policies and standards.
  • Training and Development: Participate, as a condition of assignment, in continuing annual medical interpreter/translator training provided.
  • Flexibility: Provide occasional services outside of normal working hours on an as-needed basis.
Requirements
  • Education: High school diploma or GED required.
  • Language Skills: Fluency in relevant foreign language(s).
  • Knowledge and Skills: Current knowledge of medical terminology and procedures; ability to precisely and accurately translate critical medical information from English to the patient's native language; strong interpersonal skills, flexibility, and customer service orientation; foreign language(s) written translation skills; listening skills; ability to maintain confidentiality of records and information; ability to interact and communicate with people over the telephone, often in stressful situations; ability to work outside of normal working hours as needed.
Equal Employment Opportunity Statement

InsideHigherEd is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures.

Why You Belong at InsideHigherEd

InsideHigherEd fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning and working environment at InsideHigherEd, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

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